Returns & Exchanges
At Silver Oak Cellars, we are committed to the quality of our wines and want you to be completely satisfied with your purchase. If your wine is damaged or flawed, please contact our Guest Services team within 30 days of receipt to facilitate a return or replacement.
Contact Guest Services
Reach out to our team via phone or email to report any issues with your order, including cork taint or shipping damage.
Provide Order Details
Include your order number, the specific bottling information, and photos of any visible damage to help us expedite your claim.
Await Return Authorization
Once your request is approved, we will provide a return shipping label or instructions for returning the product to our winery.
Receive Refund or Replacement
After we receive and inspect the returned items, we will issue a full refund to your original payment method or ship a replacement bottle at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing